Our goal at clutira is to give you a clear and stress-free shopping experience. Below you’ll find answers to the most common questions about orders, shipping, returns, payments, product details, and general inquiries.

Q: How can I place an order on clutira?
A: Simply select your favorite jacket, choose the right size, and click “Add to Cart.” Once you’re ready, proceed to checkout, fill in your details, and confirm payment.

Q: How long will it take to receive my order?
A: Orders are usually processed within 1–2 business days. Delivery typically takes 5–10 business days. Once your order is shipped, you’ll receive an email with tracking details.

Q: Do you ship outside the United States?
A: At the moment, we focus on shipping within the United States to provide reliable delivery and better support.

Q: Can I return an item if it doesn’t fit me properly?
A: Yes, we allow returns within 30 days of receiving your order, provided the product is unused, unworn, and in its original condition with tags attached.

Q: How do I request a return or refund?
A: You can contact us at info@clutira.shop with your order number. Our team will guide you through the return process and provide instructions for sending the item back.

Q: How long does it take to get my refund?
A: Refunds are usually processed within 10 business days after the returned item is inspected. The refund will be sent to your original payment method.

Q: Which payment methods are accepted?
A: We accept major debit and credit cards, including MasterCard, Visa, American Express, and UnionPay, as well as Stripe payments.

Q: Is checkout secure on your website?
A: Yes. We use SSL encryption and PCI-DSS compliant systems, ensuring your payment details are processed safely.

Q: What should I do if my payment fails?
A: First, confirm your billing information matches your bank records. If the issue continues, try another payment method or contact your bank. For assistance, reach out to us via email.

Q: How do I choose the right size for jackets?
A: Each product page includes a size guide to help you pick the correct fit. If you’re between sizes, we recommend choosing the larger size for comfort.

Q: How should I care for my jacket?
A: Most jackets should be spot-cleaned with a damp cloth or washed according to the label instructions. Avoid using harsh chemicals or bleach to preserve fabric quality.

Q: Are your products brand originals?
A: We sell only new and unused products. We do not use misleading terms such as “original” or “authentic brand” unless directly stated by the manufacturer. All items listed are exactly as described.

Q: How can I contact customer support?
A: You can email us anytime at info@clutira.shop. Our support team usually responds within 24 hours on business days.

Q: Can I change my shipping address after placing an order?
A: Yes, but only if the order has not yet been shipped. Please contact us as soon as possible with the correct address.

Q: Will I receive tracking updates?
A: Yes. Once your order has been dispatched, you’ll get an email with a tracking number and link to follow your package.

Reach Us

Business Name: Clutira

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday GMT -5:00 EST)

Business Email: info@clutira.shop

Business Address: 1603 Vance Jackson Rd, San Antonio Texas 78213, United States