Last Updated: November 21, 2025

At clutira we prioritize providing a safe, smooth, and transparent checkout experience for all our customers. This Payment policy outlines the accepted payment methods, transaction verification process, and the security measures we maintain to ensure your financial data is protected. By placing an order on our website, you agree to the terms listed below.

Secure Checkout

Your privacy and financial protection are our top priorities. Our website uses advanced SSL (Secure Socket Layer) encryption to safeguard every transaction. This ensures that your personal data  such as credit card details, billing address, and contact information is transmitted securely and cannot be intercepted by unauthorized parties. We never store your complete payment details or share your financial data with third-party marketing companies. All transactions are processed through trusted and PCI-DSS–compliant payment gateways, ensuring a safe and reliable checkout experience every time.

Accepted Payment Methods

At clutira we process all online payments securely through Stripe, one of the most trusted global payment gateways. Stripe supports a wide range of major credit and debit cards, including MasterCard, Visa, American Express, UnionPay. Every transaction is encrypted and handled through Stripe’s advanced payment infrastructure, ensuring that your financial details remain confidential and fully protected at all times. We never store your full card information on our servers. By using Stripe’s secure checkout system, customers can complete their purchase confidently, knowing their payment is processed safely and efficiently. Occasionally, we may introduce additional region-specific or promotional payment options. All available methods will be displayed clearly during checkout.

Currency Information

All prices and transactions on clutira are processed in USD (United States Dollars). If your card or bank account uses a different currency, your financial institution may automatically convert the amount based on its current exchange rate. Please note that currency conversion fees or international transaction charges (if applicable) are determined by your bank, not by clutira.

Order Confirmation

Once your payment has been successfully processed, you will receive a confirmation email containing your order number, payment status, detailed order summary, and estimated delivery information. You may also receive a payment receipt directly from Stripe or your bank for your records. Please ensure your email address is entered correctly at checkout to avoid missing important updates.

Troubleshooting Payment Issues

If your payment is unsuccessful, please follow these quick troubleshooting steps:

  1. Ensure your billing address matches the one registered with your bank.
  2. Confirm that your card has sufficient funds and supports online or international payments.
  3. Try another accepted payment method.
  4. If the problem persists, contact your bank or card provider to confirm there are no blocks or restrictions.
  5. For continued issues, reach out to our support team at info@clutira.shop, and we’ll assist you promptly.

Transaction Security

We adhere strictly to PCI-DSS (Payment Card Industry Data Security Standards) to ensure every payment is processed securely. All transactions are handled by certified third-party gateways such as Stripe, meaning we never store your complete card details on our servers. Our advanced fraud-monitoring system continuously scans for suspicious or unauthorized transactions to keep your information safe from misuse.

Failed Transactions

If a payment attempt fails, rest assured you won’t be charged. However, your bank may place a temporary hold on the funds, which typically clears within 2–5 business days. If the pending charge does not disappear after this period, please contact your bank directly. Clutira does not have control over the release of held funds.

Fraud Prevention

To maintain the security and integrity of all transactions, clutira automatically screens every order for potential fraudulent activity. If any unusual or high-risk transaction is detected, we may request additional verification from the customer or cancel the order and issue a refund to prevent unauthorized use. These safety checks are designed to protect both our customers and our business from financial fraud.

Taxes & Fees

Applicable sales tax is calculated during checkout based on your shipping address and in accordance with U.S. state tax laws. Please note:

  • Any currency conversion fees, bank charges, or international transaction fees applied by your card provider are your responsibility.
  • Clutira does not have control over these external charges or their rates.

Chargebacks

If you face any issue with your order or payment, we encourage you to contact us first at info@clutira.shop before initiating a chargeback with your bank or payment provider. Our support team can typically resolve issues quickly through a refund, replacement, or suitable solution without the need for a dispute process. Initiating a chargeback before contacting us may delay resolution.

Subscriptions / Recurring Payments

Clutira does not offer subscriptions or recurring payment plans. Every transaction made through our store is processed as a one-time payment only. You will never be automatically billed for any future order without your direct authorization.

Policy Updates

We may update or revise this Payment Policy periodically to reflect new payment options, industry regulations, or enhanced security standards. Any updates will be posted on this page, and continued use of our store after revisions constitutes acceptance of the updated terms. For any payment-related questions or concerns, please reach out to us at info@clutira.shop.

Reach Us

Business Name: Clutira

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday GMT -5:00 EST)

Business Email: info@clutira.shop

Business Address: 1603 Vance Jackson Rd, San Antonio Texas 78213, United States