Last Updated: November 21, 2025

At clutira your satisfaction is our priority. While we carefully inspect and ship all items to ensure the quality, we understand that situations may arise where a return or refund is necessary. This policy outlines our process for handling returns, exchanges, and refunds in a clear and fair manner for all customers across the United States.

Return Window

Customers may request a return within 30 days of receiving their order. Requests made after this timeframe cannot be accepted for processing. The 30-day window ensures that all returns are reviewed and resolved promptly, keeping transactions smooth and fair for both customers and our fulfillment team.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • It should include all original tags, labels, and accessories.
  • The item must be free from signs of wear, damage, or alteration.
  • Items that fail to meet these requirements may be denied or only partially refunded. Our team inspects every returned item to confirm eligibility before issuing approval.

How to Initiate a Return

To start a return, please contact our support team at info@clutira.shop with your order number, reason for return, and clear photos (if the product is damaged or defective). Once your request is reviewed, our support staff will provide detailed instructions on how to proceed, including the correct return address and any special packaging guidelines. Please do not ship items back without prior authorization, as unauthorized returns may not be processed.

Return Shipping

In most situations, customers are responsible for return shipping costs. However, if the item is defective, damaged, or shipped incorrectly, Clutira may provide a prepaid return label at no cost. Once your return request is approved, you will receive an email with the available shipping options and any applicable instructions for your case.

Return Method

All returned items must be shipped by mail using a reliable courier service that provides tracking information. This helps ensure your package reaches our warehouse safely. Please note that customers are responsible for obtaining and paying for their own return shipping label. Clutira cannot be held responsible for lost, delayed, or damaged return packages resulting from courier negligence or untracked shipping methods. We recommend keeping your courier receipt and tracking details until your return has been confirmed as received.

Restocking Fee

We do not charge a restocking fee for returns that meet our eligibility criteria.

Damages and Defective Items

If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include your order number and photos showing the issue. Our team will review your claim and may issue a replacement or full refund at no additional cost once verified. Reporting issues promptly allows us to resolve them quickly and prevent future occurrences.

Non-Returnable Items

To maintain product hygiene and safety, some items cannot be returned. These include:

  • Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
  • Customized or made-to-order products.

We recommend reviewing all product details carefully before placing your order.

Exchanges

Yes, we accept exchanges. To request an exchange, please contact info@clutira.shop within 30 days of receiving your order.

Change of Mind

We understand that customers may occasionally change their minds. While we do not guarantee returns for change-of-mind purchases, we may accept them if the item is unused and meets the return eligibility conditions. In such cases, return shipping costs and any applicable restocking fees are the customer’s responsibility. Refunds will be processed only after the returned item passes inspection.

Refunds

Once your return has been received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your payment provider or financial institution. We will always keep you informed throughout this process to ensure transparency.

Late or Missing Refunds

If your refund has not appeared after the expected timeframe, please follow these steps:

  1. Check your bank account or card statement again to confirm receipt.
  2. Contact your bank or credit card company, as it may take some time before the refund officially posts.
  3. If you’ve completed these steps and still have not received your refund, please contact us at info@clutira.shop, and our team will assist you in verifying and resolving the issue.

Reach Us

Business Name: Clutira

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday GMT -5:00 EST)

Business Email: info@clutira.shop

Business Address: 1603 Vance Jackson Rd, San Antonio Texas 78213, United States